Product Support Engineer

Publiceringsdatum: 2025-06-19

Har du övervägt att arbeta inom data/it-branschen? Ericsson AB är på jakt efter en skicklig systemutvecklare/programmerare och du kan vara rätt person för jobbet. Ericsson AB söker för närvarande efter personal på heltid för en tjänst tills vidare. Kolla in deras jobbannons för mer information.

För detta jobb är Linköping den angivna tjänsteorten. Ericsson AB söker efter fler duktiga individer som vill arbeta som systemutvecklare/programmerare. De har just nu ett ledigt jobb som systemutvecklare/programmerare som kan vara av intresse för dig. Bli en del av Ericsson AB genom att ansöka till jobbet som systemutvecklare/programmerare senast onsdag den andra juli 2025.

Jobbannons

Ericsson AB

Join our Team

About this opportunity:

We are thrilled to offer an exciting opportunity for early career candidates to join our team as a Product Support Engineer. As a crucial member of our Technical Support Organisation, you will be supporting the newest technologies and products developed at Ericsson and contributing to our digitalisation journey. This role will provide you with a unique opportunity to gain hands-on experience and develop your skills in a dynamic and multicultural environment.

What you will do:

• Learn and apply troubleshooting methodologies across subsystems, nodes, and RAN levels, end-to-end, while collaborating with a skilled and supportive team to drive investigations and analyses of customer issues.
• Perform fault reproduction and handle configurations in Ericsson's environment, gaining a deep understanding of RAN software architecture and its connection to 3GPP standards.
• Engage in hands-on operation and maintenance tasks, SW/HW configuration with guidance from experienced colleagues.
• Participate in technical leadership activities, contributing to task force handling and effective communication with customers.
• Actively share your growing competence and insights within the support community, and propose innovative solutions to improve products, processes, and tools.
• Support our digitalization efforts by exploring and implementing AI and Machine Learning solutions to enhance operational efficiency and effectiveness.

The skills you bring:

• Practical knowledge in scripting languages (e.g., Python).
• Interest in Artificial Intelligence and Machine Learning.
• Self-driven with a commitment to continuous competence development with an innovative mindset
• High degree of flexibility to work in a changing environment and under customer pressure.
• Strong interpersonal skills with a customer-first mindset
• Understanding of product development and Product Lifecycle Management.
• Bachelor's or Master's degree in Computer Science, Software Engineering, Telecommunications, Mathematics, or a related field.